Onsite Technical Services

Onsite technical network and ICT services provide comprehensive, cost-effective and efficient support for businesses to maintain and optimise their information and communication technology infrastructure. These services typically include installation, configuration, maintenance, and troubleshooting of network systems, servers, routers, switches, and other ICT equipment. Technicians work directly at the customer’s location to ensure minimal downtime and smooth operations, addressing both hardware and software-related issues.

Key services include network design and implementation, monitoring of network performance, enhancing security measures, data backup solutions, and providing regular updates and patch management. Our technicians and engineers also handle user support, ensuring that end-users can seamlessly interact with the systems through troubleshooting and resolving connectivity or device issues.

Additionally, onsite ICT services often include wireless network management, VoIP systems, and unified communications solutions, ensuring businesses have reliable and secure access to critical communication. Businesses benefit from reduced downtime, quicker problem resolution, and tailored solutions to meet specific operational needs by offering services directly at the customer’s premises.

In summary, onsite technical network and ICT services help organisations maintain their technology infrastructure’s efficiency and security while ensuring that day-to-day business activities are uninterrupted.
Our services are designed to be flexible and adaptable. They can be delivered on an ‘a la carte’ basis, tailored to specific customer requirements under a managed service contract or master services agreement.

Custom Service Catalogues

Custom ICT service catalogues provide tailored solutions delivered to exacting ITIL standards, offering a comprehensive range of IT and communication services enabling businesses to optimise technology infrastructure, enhance performance, and meet specific operational needs.

Project Management

ICT project management services oversee technology projects from initiation to completion. These services manage project scope, schedules, budgets, and resources, ensuring timely delivery and alignment with business goals, while mitigating risks and addressing challenges to achieve successful project outcomes.

Problem Management & Resolution

ICT problem management and resolution services identify, analyse, and resolve recurring IT issues. These services ensure timely resolution of disruptions, minimise impact on operations, and implement preventive measures, enhancing system stability and reliability through proactive problem-solving and continuous improvement.

Service Level Management

ICT service level management ensures that IT services meet agreed-upon performance standards and customer expectations. This involves defining service levels, monitoring performance, managing service agreements, and continuously improving service delivery to maintain high quality and customer satisfaction.

ITIL Expertise

ITIL service management expertise as a service provides specialised guidance in implementing ITIL best practices. It ensures efficient IT service delivery, aligns processes with business goals, and improves overall service quality through expert advice, process optimisation, and continuous improvement strategies.

Service Desk & Management (24/7/365)

24/7 service desk management as a service offers round-the-clock support for IT issues, ensuring uninterrupted assistance and rapid resolution. This service includes incident management, troubleshooting, and user support, enhancing operational efficiency and maintaining high levels of customer satisfaction.

Desktop Support, OS, Security Patches & Remote Access

Desktop support services include troubleshooting hardware and software issues, applying OS and security patches, and managing remote access. These services ensure system stability, protect against vulnerabilities, and provide efficient support, enabling smooth operation and secure access for end-users.

Back ups, Restores & Failovers

System backup, restore, and failover management services ensure data protection and business continuity by regularly backing up systems, enabling rapid data recovery, and implementing failover solutions. These services safeguard against data loss and minimise downtime in the event of system failures.

EUD Refresh PC, Laptop, Tablet, Monitor, Peripherals, Printers, Phones

We provide comprehensive solutions for end user device equipment rollout and refresh, ensuring seamless implementation and optimal performance. Our services encompass planning, deployment, and ongoing support, guaranteeing efficiency and reliability for your business infrastructure.

Hardware & Software Breakfix

Hardware and software break-fix services address and repair malfunctioning components and applications. This includes diagnosing issues, replacing faulty hardware, and resolving software problems, ensuring swift restoration of functionality and minimising downtime to maintain operational efficiency.

Hardware & Vendor support

Hardware and vendor support services provide assistance with hardware issues and manage interactions with vendors. This includes troubleshooting, repairs, and warranty claims, as well as coordinating with manufacturers to ensure timely resolution and optimal performance of IT equipment.

Hot Swap / Spares Equipment

We provide Network Hot Swap and Spares Equipment services, offering rapid replacement and maintenance of critical network components. Our expert technicians ensure minimal downtime, maximising network availability and performance for seamless operations and business continuity.

Device Warranty Management

Device warranty management services handle all aspects of warranty claims, including tracking, processing, and coordinating repairs or replacements. These services ensure compliance with warranty terms, streamline the claims process, and minimise downtime, optimising device longevity and performance.

PEN & Physical Security Access Testing (war games)

PEN and physical security access testing for war gaming assesses vulnerabilities through penetration testing and evaluates physical security measures. These services simulate real-world attacks to identify weaknesses, enhance defenses, and ensure robust security protocols for critical assets and facilities.

Portable Appliance Testing (PAT)

We offer Portable Appliance Testing (PAT) services to ensure electrical safety and compliance. Our certified technicians inspect and test appliances for potential faults, ensuring they meet safety standards and regulations, providing peace of mind and reducing risks of electrical hazards.

Managed Print (Support, Print Queue, Usage & Toner Management)

Managed Print services optimise print infrastructure by providing support, managing print queues, tracking usage, and overseeing toner replenishment. This approach enhances efficiency, reduces costs, and minimises downtime, ensuring a seamless and cost-effective printing environment for businesses.

Procurement, Supply & Stock Management (Open Book)

Open book ICT equipment procurement, supply, and stock management services streamline the acquisition and maintenance of technology assets. By ensuring transparent procurement, timely delivery, and efficient inventory management, these services enhance operational efficiency and reduce costs for organisations.

Shared Drives, Creation, Access, Management, Storage Allocation

Shared drives management services ensure efficient organisation, security, and access control of shared network drives. By handling permissions, backups, storage allocation, and data organisation, these services optimise collaboration, protect critical information, and streamline file management for enhanced productivity and data integrity.

WOW (Workstation on Wheels) Support & Monitoring

Workstation on Wheels support and monitoring services offer mobile workstation management, including setup, troubleshooting, and performance monitoring. By ensuring optimal functionality and addressing issues promptly, these services enhance productivity and reliability for mobile and flexible work environments.

Campus Fibre & Duct Management

Our campus duct network management service optimises infrastructure organisation, maintenance, and expansion. We ensure efficient routing, accessibility, and documentation, enhancing reliability and scalability for your network. Trust us for seamless management of your campus duct network.

Comms Room Management & Tidy Ups

The cabinet and comms room tidy-up service organises and optimises physical network infrastructure. It includes cable management, equipment labelling, and layout optimisation to enhance accessibility and efficiency. This ensures a clean, orderly environment conducive to streamlined operations and maintenance.

Data & Electrical Small Works

We provide comprehensive data and electrical small works services compliant with the 18th edition regulations. Our skilled professionals ensure safe, efficient installations and repairs, meeting industry standards for reliability and quality.

Data Centre Monitoring, Temperature, Access, Infrastructure

Data center monitoring services provide real-time surveillance of infrastructure components, including servers, storage, and network systems. By tracking performance, detecting anomalies, and ensuring optimal conditions, these services enhance operational efficiency, prevent downtime, and maintain data center reliability and security.

Hand & Eyes / Smart Hands

We conduct thorough physical network infrastructure audits covering network, power, cooling, room state, capacity, and technical standards. Our documentation service ensures detailed, accurate records, identifying areas for improvement and compliance to enhance your infrastructure’s efficiency and reliability.

Infrastructure Audits & Documentation

Infrastructure Refresh & Roll Outs (CPE, Meeting Rooms, SDWAN, DECT, EPOS, UPS etc.)

We offer Infrastructure Rollout services to support equipment refreshes and digital transformation programmes. Our expert team designs and deploys tailored solutions, optimising performance, scalability, and resilience to meet evolving business demands, enhancing connectivity, and reducing operational complexities across your network.

Patching Services

We deliver reliable Network Patching services, managing and organising connections for optimal network performance. Our skilled technicians ensure efficient, secure, and compliant patching, enhancing connectivity, reducing potential issues, and supporting seamless data transmission across your network infrastructure.

Projects, Installations, Moves, Adds & Changes

We specialise in network infrastructure projects, handling installations, moves, adds, and changes with efficiency and expertise. Our comprehensive service ensures seamless transitions, optimal performance, and scalability, supporting your evolving business needs and enhancing operational efficiency across your network environment.

Rack/stack, Migration & Equipment Installation

We offer Rack/Stack, Migration, and Equipment Installation services, providing meticulous planning and execution for seamless transitions. Our expert technicians ensure secure, efficient installations, upgrades, and relocations, optimising your infrastructure’s performance, reliability, and scalability with minimal disruption.

Technical Infrastructure Due Diligence & Surveys

We offer Technical Infrastructure Surveys, providing comprehensive assessments of network, power, cooling, and facility conditions. Our expert team conducts detailed evaluations, identifying strengths, weaknesses, and opportunities to optimise infrastructure performance, reliability, and compliance with industry standards and regulations.

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