Service Desk

On hand Service Desk solutions

Bates IT Provide “Service Desk” services and functions with various options available for our customer base. Bates IT remains flexible to the demands and needs of our clients to ensure the highest possible customer satisfaction is achieved. Good Service Desks are built on a solid understanding of the business functions they support. Robust processes, strong knowledge management, ownership, and leadership are underpinned with continued service Improvements.

Service Description

  • Complete Outsourced, Additional Resourcing for existing Service Desks, ITIL Consultancy or Remote \ Virtual Service Desk Operations;
  • Single Point of Contact for all Incidents and Request Filaments;
  • Incident Management;
  • Reactive & Proactive Remediation’s;
  • “End to End” Ownership of Incidents & Request;
  • Problem Management;
  • SLA, KPI Reports and Performance;
  • Services(Drop In, Click and Collect);
  • Knowledge Management;
  • Training & Advice;
  • Consultancy;
  • Flexible Resource Deployments (demand increases);
  • Service Level, Service Delivery, Operational Management;
  • Customer Status Reporting;
  • Continual Service Improvements.

Bates IT Limited
Walkers House
School Road
Essex CM77 6ST
01371 875522

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