QSE – Private Health Queen Square Enterprises Private Healthcare

Queen Square Private Healthcare provide award-winning private patient care at the National Hospital for Neurology and Neurosurgery in Queen Square, the UK’s largest and most specialised hospital dedicated to neurological illness. With over 200 internationally renowned consultants and specialists from the fields of neurological medicine and advanced neurosurgery, Queen Square is a unique clinical setting where innovative medical research is also conducted.

Bates IT Support Services

Bates IT provides the given below services to our customers:

• 1^st line support via Bates developed (ITSM) with remote 1^st line fixes.
• Catalogue request services including “order2install”, new user accounts, access controls, file share access.
• Intelligent hands for 3^rd party suppliers and 24/7 on-call support.
• 2^nd line support services including desktops, laptops, tablets and physical break-fix.
• Application support and patching.
• 3^rd line support including server, backups, patching, updates and physical break-fix.
• Network support including switch configurations, wireless access points, configurations and break-fix.
• Projects including infrastructure cabling, display screens, departmental moves and innovations.

Customer Review

“It is a pleasure to provide a testimonial for Bates and in particular their service engineers Aundre Barrow and Marc Quinn. I have found both to be exceptional engineers who offer great service in helping with our day-to-day technical problems.  They are super responsive, incredibly knowledgeable and highly professional.

The service desk at Bates is really helpful, responding to our IT issues rapidly.

It is so easy to log problems, which are resolved in a timely manner.  Having been in the healthcare industry for over 25 years and worked with a number of IT providers, I would have to say that Bates are the very best team of professional I have worked with. I would not hesitate to recommend Bates for all IT support issues.”

Jodee Cooper | CEO |

Queen Square Enterprises (QSE)